Available Courses

• Quality Improvement at MHAC

  This Moodle Collaborative is an extension of the work of our Quality Improvement committee that convened at MHAC on May 5, 2009.  As we get off the ground, we can use this forum to share information and ideas, to continue the work of the committee so that progress can be made on various initiatives and members can communicate as our work unfolds, and so that we can maximize our time together when we do meet in person.  The overall goal of using this online tool is to make the work of improvement more effective so that our mission is advanced.

• Strategic Planning

  

  This workshop is a collaboration vehicle for MHAC leaders designed to help  guide the strategic goal setting for the next few years. You'll find some helpful articles to that will tell you what strategic planning is, how it may be structured, and what to expect from the process.  You can watch some short video messages that teach other key aspects.  To participate in this course, contact Phil Wyzik for your enrollment key.

• MH Leadership Thinking on Customer Service

  This workshop is designed to broaden the participants understanding and appreciation of the concept of Customer Service that is a key part of the product and service marketplace.  It will guide participants in exploring whether the idea of customer service applies in mental health settings in the community and whether such an application might bring new benefits to consumers and staff of the agency’s programs.  At the conclusion of the experience, participants will possess some important ideas they might wish to implement in their area of responsibility if they want to create a greater customer service climate.